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Case Coordinator Supervisor


Full time


Self-Direction is a program funded by the State and Medicaid that allows individuals the ability to live independently in their own homes and the ability to integrate into the community. Each participant as well as each budget are unique. Self-Direction is completely participant driven. Participants and their Planning Team decide what services will best suit their needs.

We are currently searching for a Case Coordinator Supervisor to oversee several Self-Direction Case Coordinators.  The successful candidate will be expected to:

  • Gain understanding of the day to day program operations.
  • Provide guidance and support to the Self-Direction Case Coordinators.
  • Maintain a reduced caseload of participants.
  • Audit files to ensure compliance with State and Medicaid regulations.
  • Review participant’s monthly expenditures for accuracy.
  • Provide excellent and professional Customer Service to participants and service providers.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. 

Who may be considered:

Two (2) years customer service experience in a fast-paced work environment and one (1) year experience supervising others in a position requiring independent decision making. One (1) year in a Human Services organization preferred.

A High School Diploma or equivalent is required; Associates degree in Secretarial Science, Business or Human Services preferred.

Placement: Full-Time

Salary:  $43,264.00

Number of Vacancies: 1

Location: Utica, NY

How to Apply:

Click Here to Apply

A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment or

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-797-4642. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in its office.

RCIL is an equal opportunity employers. All persons—including people with disabilities; elders; women; and people of racial and ethnic minority—are encouraged to apply.

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This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.