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Independant Services
RCIL is now hiring! Be part of our growth. Click here to apply today

Long Term Care Ombudsman Coordinator


Full time


Starting Pay Rate: $19.41 per hour (plus 5% bilingual differential)


  • Flexible work schedule menu to include the ability to work: a four-day work week, nine-day biweekly schedule with a three-day weekend every other week, or a typical five-day work schedule
  • 16 annual vacation days, 12 annual sick days, and 11 annual paid holidays
  • 401K 6% match
  • Heavily subsidized health/vision/dental insurance
  • Additional benefits available

Job Duties:

The successful candidate will be expected to:

  • Ensure overall program operation and compliance with Federal and State requirements
  • Provide oversight of volunteer members for the Long-Term Care Volunteer Ombudsman and recommend, recruit and vet new volunteers
  • Ensure the ongoing implementation of certification and in-service training sessions for Ombudsman volunteers conducted in accordance with State Ombudsman requirements
  • Respond, monitor and investigate resident issues, as necessary
  • Ensure program documentation, reports and records are processed meeting all compliance standards
  • Participate in outreach activities, program education and public awareness


  • A Bachelor degree in social work, human services or similar field is preferred
  • A high school diploma or equivalent is required

Knowledge, Skills & Abilities:

  • Experience working in elderly services, mental health and advocacy
  • Strong public speaking and customer service skills
  • Knowledge of Microsoft Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Driver’s license and personal vehicle for transportation
  • Fluency and proficiency (reading, writing, speaking) in a second language, Spanish and English is preferred for the position

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Travel Required: Yes            

Location: Utica, NY

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A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment.

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-272-2957. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities.  Apply today to make a difference!

This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.