Senior Long-Term Care Ombudsman Coordinator
The successful candidate will be expected to:
- Oversee the day-to-day activities of the Long-Term Care Ombudsman Program
- Ensure overall program operation and compliance with Federal and State requirements;
- Provide oversight of Long-Term Care Ombudsman volunteers and recruitment and vetting of new volunteers;
- Development and implementation of certification and in-service training sessions for Ombudsman volunteers conducted in accordance with State Ombudsman requirements;
- Respond, monitor and investigate resident complaints, as necessary, this includes visiting long-term care facilities; and
- Ensure program documentation, reports and records are processed meeting all compliance standards.
Knowledge, Skills & Abilities: Candidates should have experience working in elderly services, mental health and advocacy, along with at least one-to-two years of supervisory experience. Excellent customer service, communication and problem-solving skills are required, along with a knowledge of long-term care resident’s rights. Strong data entry and documentation review skills are required. A Bachelor’s Degree in Social Work, Human Services or a similar field is preferred. A High School Diploma or equivalent is required.
Shift: RCIL offers multiple schedule options for its staff. Employees can work a flexible schedule with three-day weekends every other week OR a standard 7.5-hour schedule working from home every other Friday.
Travel Required: Yes
Location: Utica, NY
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment.
It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-797-4642. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.
RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.
RCIL is an equal opportunity employer. All persons—including people with disabilities; seniors; women; and people of racial and ethnic minority—are encouraged to apply.
It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities. Apply today to make a difference!