How do you report suspected compliance/ethical concerns?

Call the Compliance Hotline @ 315-272-2905

Who can make the call?

RCIL Staff, Consumers, and members of the general public

What types of suspected concerns would warrant a call to the Compliance Hotline?

Breaches of Confidentiality	Policy and Procedure Violations
Abuse / Mistreatment	Misuse of Agency Funds
Acts of Fraud	Stealing  / Theft
Safety Concerns	HIPAA Violation
Falsification of Documentation	Exploitation
Signing off on services never provided	Neglect
Billing services when none were provided	Violation of Laws or Regulations

      

Available 24 hours a day / 7 days a week

**Calls can be made anonymously and without fear of retribution or retaliation

 

Dear Medicaid Beneficiaries, Advocates and Others:

The Resource Center for Independent Living (RCIL) is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services. The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).

We participate in certain DSRIP projects in the CNYCC PPS, including the following:

• 2ai Integrated Delivery System
• 2biv Care Transitions
• 2di Patient Activation

If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please contact:

• RCIL Corporate Compliance Officer via our compliance hotline at 315-272-2905, compliance@rcil.com or at PO Box 210, Utica, NY 13503;

Or

• CNYCC’s Compliance Officer at 315-703-2985, or via email at laurel.baum@cnycares.org or via CNYCC’s compliance hotline number at 855-343-5598, or online via CNYCC’s compliance webpage at https://cnycares.org/get-involved/corporate-compliance/.

All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith. Thank you.