Skip to main content
Independant Services

RCIL's Compliance Hotline 315-272-2905

How do you report suspected compliance/ethical concerns?

Call the Compliance Hotline @ 315-272-2905

Who can make the call?

RCIL Staff, Consumers, and members of the general public

What types of suspected concerns would warrant a call to the Compliance Hotline?

  • Breaches of Confidentiality

  • Policy and Procedure Violations

  • Abuse / Mistreatment

  • Misuse of Agency Funds

  • Acts of Fraud

  • Stealing  / Theft

  • Safety Concerns

  • HIPAA Violation

  • Falsification of Documentation

  • Exploitation

  • Signing off on services never provided

  • Neglect

  • Billing services when none were provided

  • Violation of Laws or Regulations


Available 24 hours a day / 7 days a week

**Calls can be made anonymously and without fear of retribution or retaliation

The RCIL Inc. Grievance Procedure and Complaint Form can be accessed by clicking on the blue button below: 


Dear Medicaid Beneficiaries, Advocates and Others:

The Resource Center for Independent Living (RCIL) is part of a Performing Provider System (PPS) under New York State’s Delivery System Reform Incentive Payment (DSRIP) program. DSRIP focuses on health care system transformation, where providers work to improve and coordinate community based, primary care, mental health and preventive care services. The lead PPS organization in our area is Central New York Care Collaborative, Inc. (CNYCC).

We participate in certain DSRIP projects in the CNYCC PPS, including the following:

  • 2ai Integrated Delivery System
  • 2biv Care Transitions
  • 2di Patient Activation

If you have any questions, concerns or complaints about these DSRIP projects or the CNYCC PPS, please contact:

  • RCIL Corporate Compliance Officer via our compliance hotline at 315-272-2905, or at PO Box 210, Utica, NY 13503;


All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith. Thank you.

This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.