Service Documentation Specialist
The successful candidate will be expected to:
- Maintain a caseload with the time and attendance system;
- Review uncompleted time entries daily and take appropriate steps to have them completed;
- Approve or deny time blocks; and
- Track and save all follow-up.
Knowledge, Skills & Abilities: Candidates must have at least two-to-three years of customer service and data entry experience, the ability to communicate effectively via phone, email and with written communication, and a strong knowledge of Microsoft Excel, Outlook and Word. A High School Diploma or equivalent is required.
Wages: $15.39 per hour
Hours: RCIL offers multiple schedule options for its staff. Employees can work a flexible schedule with three-day weekends every other week OR a standard 8:00am-4:00pm schedule working from home every other Friday.
Travel Required: No
Location: Utica, NY
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment.
It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-797-4642. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.
RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.
RCIL is an equal opportunity employer. All persons—including people with disabilities; elders; women; and people of racial and ethnic minority—are encouraged to apply.
It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities. Apply today to make a difference!