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Independant Services
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Case Coordinator


Full time


Self-Direction is a program funded by the State and Medicaid that allows individuals the ability to live independently in their own homes and the ability to integrate into the community. Each participant as well as each budget are unique. Self-Direction is completely consumer driven. Participants and their Planning Team decide what services will best suit their needs.

The Case Coordinator will maintain a caseload of participants and administer their services in the Self-Direction Program.  The successful candidate will be expected to:

  • Maintain open communication with all parties on the assigned caseload, return calls and emails within 24 hours to participants, their workers, Start-Up/Support Brokers, Designated Representatives and/or internal staff using exceptional customer service;
  • Maintain required Medicaid documentation associated with the provision of services for the assigned caseloads in a timely, accurate and legible manner;
  • Review monthly budget reports for accuracy and submit monthly invoices and reimbursements for payment as needed; and
  • Process weekly timesheets for support workers as needed.

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. 

Who may be considered:

A minimum of two (2) years of customer service experience are required along with one-year experience in a human services organization and in a position requiring independent-decision making.

Strong customer service skills, the ability to multi-task, experience in Microsoft Office, and the ability to work in a fast-paced environment are required.

An Associates Degree in Human Services, Secretarial Science or business is preferred; a High School Diploma or equivalent is required.

Placement: Full-Time

Wages:  $15.39 per hour

Number of Vacancies: Multiple

Location: Utica, NY

How to Apply:

Click Here to Apply

A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment or

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-797-4642. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.

RCIL is an equal opportunity employer. All persons—including people with disabilities; elders; women; and people of racial and ethnic minority—are encouraged to apply.

It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities.  Apply today to make a difference!

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This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.