Skip to main content
Independant Services
RCIL is now hiring! Be part of our growth. Click here to apply today

Customer Service and Authorization Representative

Status

Full time

Description

Starting Salary: $37,850  (plus 5% bilingual differential)

Benefits:

  • 37.5 hour work week, flexible work schedule menu to include the ability to work: a four-day work week, four-day work week every other week, or a typical five-day work schedule.
  • 16 annual vacation days, 12 annual sick days, and 13 annual paid holidays
  • 401K 6% match
  • Heavily subsidized health/vision/dental insurance
  • Additional benefits available

Job Duties:

The successful candidate will be expected to:

  • Communicate with health insurance companies related to authorizations of services.
  • Process, maintain documentation, and ensure the accuracy of incoming program referrals and authorizations.
  • Monitor and track ongoing authorizations and Medicaid eligibility.
  • Contact authorizing source and program staff of expiring authorizations.
  • Research, respond to, and correct errors with rosters and reauthorizations.

Education:

  • A College Degree in Human Services or related field is required; applicable experience may be considered in lieu of education.

Knowledge, Skills & Abilities:

  • One-to-two years of customer service experience. Experience working with authorizations for services and insurance companies preferred but not required. 
  • Knowledge of Medicaid is highly preferred.
  • Strong knowledge of Microsoft Excel, Word, and Outlook.
  • Fluency and proficiency (reading, writing, speaking) in a second language, Spanish is preferred, this is not required for this position.

Travel Required: No         

Location:  Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Click Here to Apply 

« Return to Job Listings


A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment.

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-272-2957. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities.  Apply today to make a difference!

This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.