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Coordinator - Long Term Care Ombudsman Program


Full time


Annual Non-Exempt Salary: $37,849.50

The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life. 


  • 16 annual vacation days, 12 annual sick days, and 13 annual paid holidays
  • 401K 6% match
  • Heavily subsidized health/vision/dental insurance
  • Additional benefits available

Job Duties:

The successful candidate will be expected to:

  • Respond, monitor and investigate resident complaints, as necessary
  • Ensure program documentation, reports and records are processed meeting all compliance standards
  • Participate in outreach activities, program education and public awareness
  • Ensure overall program operation and compliance with Federal and State requirements
  • Provide training and oversite of current volunteers and recruit new volunteers
  • Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.


  • An  Associates or Bachelor’s degree in social work, human services or similar field is preferred. 
  • A high school diploma or equivalent is required.

Knowledge, Skills & Abilities:

  • Experience working with the elderly, services may include mental health and advocacy
  • Strong public speaking and customer service skills
  • Knowledge of Microsoft Excel, Word, and Outlook
  • Excellent verbal and written communication skills
  • Driver’s license and personal vehicle for transportation

LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall. 

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Travel Required: Yes, within a 4 county catchment area

Location: Utica, NY

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A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment.

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-272-2957. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities.  Apply today to make a difference!

This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.