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Independant Services
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Customer Service Representative


Full time


Utica, NY


RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. 

The Agency is looking for a new Customer Service Representative.  The successful candidate will be expected to:

  • Review and analyze data to assist reimbursement inquires for direct care staff;
  • Routinely provide excellent customer service;
  • Receive all Accounts Payable Self-Direction calls and respond to inquiries within 24 hours;
  • Communicate with Self-Direction participants, employees, and representatives when reimbursement discrepancies occur; and
  • Assist in compilation of data to support Accounts Payable.

Who may be considered:

Successful candidates will have excellent customer service, written, and communication skills. A minimum of one-to-two years’ experience in clerical or customer service is required.

An Associate’s Degree in business is preferred; a High School Diploma or equivalent is required.

Wages:  $14.36/hr.

Number of Vacancies: 1

How to Apply:

Click Here to Apply

A hard copy of your resume and cover letter may also be forwarded to: RCIL, P.O. Box 210, Utica, NY 13503-0210, Attention: Recruitment or

It is the policy of RCIL to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations to fully participate in the interview process, please contact the HR Recruiter at 315-797-4642. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a person’s disability.

RCIL promotes a scent/chemical free environment. To support this effort, we ask that all applicants refrain from wearing scented products while in the office.

RCIL is an equal opportunity employer. All persons—including people with disabilities; elders; women; and people of racial and ethnic minority—are encouraged to apply.

It is RCIL’s policy and agency standard that all employees participate in advocacy for Civil Rights and Agency activities.  Apply today to make a difference!

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This document was developed under grant CFDA 93.778 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. However, these contents do not necessarily represent the policy of the U.S. Department of Health and Human Services, and you should not assume endorsement by the Federal Government.